Returns & Exchanges
Returns, Handled with Care.
We're committed to providing a seamless
and respectful experience—from purchase to resolution.
Hygiene & Safety
Due to the nature of our products, certain items cannot be returned once opened. This ensures every product remains safe, unused, and of the highest standard for all customers.
Eligible Returns
- Unused items
- Items in original packaging
- Requests made within 14 days of delivery
All returns must be approved before being sent back.
Non-Returnable Items
- Opened or used products
- Items not in original condition
- Final sale items
How to Request a Return
- Contact us at support@nyxxen.com
- Include your order number
- Briefly describe the issue
We will provide instructions if your return is approved.
Refunds
Once your return is received and inspected, refunds are issued to your original payment method.
Processing time:
5–10 business days.
Shipping Costs
Original shipping costs are non-refundable.
Return shipping is the responsibility of the customer.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery and include photos for faster resolution.
We will make it right.