Your Privacy. Our Priority.

We may collect personal information about you from a variety of sources, depending on how you interact with us and the Services.

• Contact details including your name, address, email address, phone number, and billing or shipping address.
• Transaction information including items you purchase, returns, exchanges, and your order history.
• Financial information including payment card information, billing address, and other transaction details.
• Communications with us including customer support inquiries and feedback.
• Account information including your username, password, preferences, and account settings.
• Device and usage information including IP address, browser type, pages visited, time spent on site, and other analytics.

We use your personal information to provide, improve, and personalize our Services. Specifically, we use your information to:

• Process and fulfill your orders, including sending confirmations and updates
• Communicate with you about your account, orders, and customer service requests
• Personalize your shopping experience and recommend products
• Send marketing communications where you have opted in
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms
• Improve our website, products, and overall customer experience

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website and fulfill orders (e.g., Shopify, payment processors, shipping carriers)
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of NYXXEN, our customers, or others
• In connection with a merger, acquisition, or sale of business assets

All third-party service providers are required to maintain the confidentiality of your information and may not use it for any purpose other than providing services to us.

We take the security of your personal information seriously. We implement industry-standard security measures including SSL encryption, secure servers, and strict access controls to protect your data from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access Request a copy of the personal information we hold about you.
• Correction Request that we correct inaccurate or incomplete information.
• Deletion Request that we delete your personal information, subject to certain exceptions.
• Opt-out Opt out of marketing communications at any time via unsubscribe links.

To exercise any of these rights, please contact us at support@nyxxen.com.

We use cookies and similar tracking technologies to improve your experience on our website, analyze traffic, and understand how our Services are used.

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site
• Marketing cookies — used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites or integrate with third-party services such as payment processors, social media platforms, and analytics providers. These third parties have their own privacy policies and we are not responsible for their practices.

We use Shopify to power our online store. For more information about Shopify's privacy practices, please visit shopify.com/legal/privacy.

Our Services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.